Privacy policy

Privacy policy for customer personal data


1. Introduction

We consider that the protection of your privacy is very important. This is why we have adjusted our privacy policy to comply with the new GDPR regulations. We want to inform you by giving you as much information as possible about what happens to your personal data. This privacy statement contains information about the information collected, why we collect it, the retention period, your privacy rights, and how to exercise it.

2. Consent

Personal data includes all information collected and stored in a format that allows you to identify yourself, either directly (eg a name) or indirectly (eg a phone number), as a natural person. Before giving us this information, we recommend that you read the rest of this document describing our privacy policy for our customers.

This privacy statement for personal data is one of the conditions that apply to our hotel services. By accepting our terms, you expressly agree to the provisions of this charter. If you do not agree, we can not perform our service properly.

3. What personal information do we collect?

Contact information

We may collect information such as your last name, first name, title, address, email address, phone / mobile number.

Demographic information

We can collect demographic information such as your gender, age, language preferences, nationality.

Data of your stay

We may collect information about your stay such as your arrival and departure date, the room category you have booked, the room you stayed in, the number of people you are staying with, special requests, goods and services purchased (ex: mini bar consumption, bar, laundry, ...), through which channel you booked (hotel website, booking.com, expedia.be, phone, ...), when you last visit with us.

Payment Information

We may collect information about your payment, such as your credit card number, the amount to be paid, any outstanding invoices, payment terms (Visa, American Express, Master Card, Diners, cash).

Professional information

If a company makes a reservation for you, or if you want to charge your booking to a company, we collect a business number, company name, and address.

Information you give yourself

We collect information that you give us, such as the comments you give or post on our hotel, certain preferences such as the desired floor, smoking or no smoking, ...

We do not collect information about people under 18 years old. Nor do we consciously collect sensitive information such as data on race, ethnicity, political opinion, religious or philosophical beliefs, union membership, health, or sexual orientation.

4. Why are these data stored

Services

In order to respond to your inquiries and questions, we will use your information to provide the services you request, such as your hotel reservation request, or to return an item you have left in your hotel room. In other words, to fulfill our obligations to our customers.

For legal reasons or protection

In various cases, we are legally required to keep certain personal information about you and / or disclose it to government agencies. In addition, we also have general tax and accounting obligations. We will also provide the requested information if we receive a court order or summons, or a legitimate request from the public authorities. Data can also be shared in possible fraud investigations.

Improve our service and customer relationships before, during and after your stay

We may use your information to improve our hotel and service. We may also use your contact information to send you an e-mail before arrival or after departure or to ask you to participate in a customer survey.

Internal analysis

We may use your information for analysis, research, or other business purposes. These are then anonymized and used only internally.

Marketing purposes

We may use your information to keep you informed of promotional offers, promotions and hotel changes. To do this, we will ensure that we receive permission required by law before sending you marketing-related e-mails. We will ask for your express permission.

Communication

We use your information to contact you if we have questions or need specific information concerning your recervation.

5. Who generates the data / has access to the data

In the hotel:

- Hotel staff

- IT department

Service Providers and Partners:

As a controller, we work together with different processors. For example, we work with several OTAs, a partner for our PMS system, channel manager and booking engine, a partner for our digital marketing, our webmaster and an accountant. All of these partners comply with GDPR regulations and only have access to the data needed to perform their service. If you want to know exactly who our partners are, you can ask us by contacting us. See contact information at the end of this privacy statement.

Local authorities:

We may be required to send your data to local authorities if required by law, or as part of an investigation and in accordance with local regulations.

6. How long is the data stored

All data cited in this privacy statement will be retained for as long as necessary or relevant to the practices described.

7. How do we collect your data

We get your data in different ways.

By yourself

When you make an online reservation, for example, we collect the data you enter. Even if you contact us by phone, e-mail or physically at the reception to make a reservation or request information, we will retain the details you provide us. If you have breakfast during your stay, have something to drink at the bar or grab something from the minibar in your room. If you have a request, a complaint or a problem.

Via third parties

Where permitted by law, we may receive data from third parties with whom we cooperate. In this way, we can receive information from people acting on your behalf, for example if someone makes a reservation for you. We also receive your information if you make a booking through a third party such as OTAs, tour operators, travel agencies, ...

In addition, we use Google Analytics which also gives us some information about visitors to our website. If you would like more information about Google Analytics, please visit their website.

Pixels and cookies

When a user visits our website, we and/or third parties may use pixel tags and place cookies on the user's d"vice that track the user's behavior on that website and other third-party websites.

8. Your rights as a person concerned

As a data subject, you have different rights to which we must comply:

Right to information

Each person involved has the right to be informed about the manner and data that will be processed.

Right copy

Anyone involved has the right to inspect the data we have collected from them and request a copy.

Right of rectification

Anyone may require that his or her incorrect or incomplete personal data be immediately corrected.

Right of opposition

Any data subject may object to the processing of his personal data for direct marketing purposes and for commercial purposes. Please note, for legal purposes, it is always permissible to continue processing for certain legal reasons.

Right to be forgotten

Each person may require that his or her personal data be deleted from the files. Be careful, the person can not demand that they be removed if we are legally obliged to keep them.

Right to withdraw consent

Each affected person has the right to revoke prior consent to the use of his data at any time. Attention, this is only possible if there are no other legally valid reasons to keep the data up to date.

Transferability right

Anyone concerned has the right to transfer their personal data to another processor. This transfer must also be free and in a structured and readable format.

9. How are your data protected

We use standard security measures. The Internet is never 100% secure and every time you send us data digitally, you do so at your own risk. We therefore recommend that you pay attention when using the Internet. Internally, the appropriate technical and organizational measures have been taken to keep your data, once in our system, as safe as possible (such as username, password, security, etc.).

When you enter your credit card details when you book a room online on our own website, SSL encryption technology is used to guarantee a secure transaction.

10. Contact information

If you have any questions about the hotel's privacy policy, or if you wish to improve, update, delete or view your data with us, please send an e-mail to: sales@ledixseptieme.be.

For our safety and yours, we may need to verify your identity card before we can fulfill your request.

You can also write to:

Hotel Le Dixseptième

Rue de la Madeleine 25

1000 Brussels

Belgium

11. Updates

This privacy statement may be changed from time to time. This is why we advise you to consult it during any new reservation in our hotel.

Last updated: March 11, 2020